Customer Satisfaction

At Modern Essentials, we stand behind the quality of our product and we want to make sure you are completely satisfied with anything you buy from us. Try it out for 30 days. If, for any reason, you are not pleased with your purchase simply follow the instructions below.


Returns/ Exchanges/Cancellations

If returning merchandise, please call 800.959.2810 for shipping instructions and a return authorization number. Merchandise returned without a return authorization number will be refused. Keep in mind, shipping fees are non-refundable, and returns on shipped orders will incur return shipping costs. Items that receive free or discounted shipping will be charged the appropriate delivery fee. Returned merchandise must be in original resalable condition and in original packaging.

If you wish to cancel/refuse/return an order for small accessories (e.g., lamps or rugs) that ship via FedEx or UPS, and that has already shipped, the order will be handled as a return under our general return policy. If you wish to cancel/refuse/return an order for bedroom furniture, dining room furniture, living room furniture or audio/visual furniture that has already shipped, you are welcome to do so, however, you will be responsible for actual freight costs both ways. You can return the item using the carrier of your choice. Appropriate insurance is strongly recommeded. Original freight is non-refundable. Custom and special orders are subject to a 35% restocking fee if returned or the order is canceled after three days. Special order products are marked accordingly and you will be contacted via phone to confirm all special orders.


Important: Delivery Acceptance Instructions

Most large furniture items (i.e., dining room and bedroom furniture) are shipped via our long-distance in-home delivery service. The delivery must be signed for by the customer, or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Although you may waive the signature requirement by contacting the delivery company, we strongly recommend that you not do so, as it waives their liability for any damage, and therefore, subsequently forces us to do the same. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 800.959.2810. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.