Help / FAQ's
Q: How do I place an order?
A: We want you to feel as secure buying through Modern Essentials as possible, therefore, we offer several ways to place an order
Order online - When you place an order through our website you will find it safe, easy, and fast. Available 27/7/365.
Call us - Our sales and service team is ready to assist you over the phone. You can reach us at 800-959-2810, Monday-Friday 9AM-6PM CST.
Mail-in your order - For detail on how to mail in your order, see below.
Q: Do you charge sales tax?
A: In short, no. However, since we are headquartered in Nashville, TN, we are required to charge sales tax on all orders shipped to Tennessee addresses.
Q: What are my payment options?
A: Credit cards - Mastercard, Visa, American Express and Discover
Personal checks, cashier's checks and money orders - Please send along with a copy of you shopping cart to:
3200 West End Ave., Ste. 500
Nashville, TN 37203
Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.
Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.
Q: Will I receive an order confirmation?
A: Yes. After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Thank you for your order from ModernEssentials.com" and will contain your order number. This email is your receipt, so please do not delete it. We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
Q: How will my order ship?
A: We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment
Q: What do I need to do when receiving a delivery?
A: Most large furniture items (i.e., dining room and bedroom furniture) are shipped via our long-distance in-home delivery service. The delivery must be signed for by the customer, or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Although you may waive the signature requirement by contacting the delivery company, we strongly recommend that you not do so, as it waives their liability for any damage, and therefore, subsequently forces us to do the same. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 800.959.2810.
Q: Do you ship to PO/APO/FPO boxes?
A: Unfortunately, we are unable to ship to PO/APO/FPO boxes.
Q: Do you ship to Alaska and Hawaii?
A: Typically, we do not ship to Alaska and Hawaii. However, we may be able to accomodate orders for smaller merchandise that can ship via FedEx/UPS. Additional shipping charges may apply. Also, depending on the item, we may be able to accomodate orders for larger furniture items. Additional shipping charges may apply. In short, if you live in the great states of Hawaii or Alaska, we may be able to work with you. Just give us a call at 800-959-2810.
Q: Do you ship internationally?
A: We are able to ship most products to Canada. These products have a "Ships to Canada" tag in the top right corner of the individual product pages. Please call us at 800-959-2810 with any questions. We do not ship beyond the US and Canada.
Q: What is Modern Essentials' return policy?
A: At Modern Essentials, we stand behind the quality of our product and we want to make sure you are completely satisfied with anything you buy from us. Try it out for 30 days. If, for any reason, you are not pleased with your purchase simply return it to us for a refund or exchange it for another product. If returning merchandise, please call 800.959.2810 for shipping instructions and a return authorization number. Merchandise returned without a return authorization number will be refused. Returned merchandise must be in original salable condition and in original packaging. Please visit our full Return Policy for further details.
Security & Privacy
Q: Is my credit card information secure online?
A: We use the most updated and sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our internal systems. Every page in the Modern Essentials ordering process that requests credit card information uses 128-bit secure socket layer (SSL) encryption, which is designed to render information unreadable if anyone tries to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure that others cannot access your credit card information on our website, we recommend that you close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place
Q: Does Modern Essentials sell or rent my personal information or email address?
A: Never. You entrust us with your personal information, and selling or renting your information would violate that trust. We want you to be a lifelong customer, and so your business is more important to us than risking your trust by selling or renting your contact information.